Specialty Appointment Scheduling
We developed a centralized appointment scheduling platform tailored for specialty healthcare services, enabling doctors working at multiple hospitals to synchronize their calendars and allowing patients to easily book appointments without conflicts. Our solution streamlines the booking process, reducing administrative burdens and improving the patient experience through real-time availability, automated reminders, and conflict detection. By connecting disparate hospital systems and offering a unified view for patients and providers, the platform ensures smoother operations, better resource allocation, and higher patient satisfaction across the healthcare network.
Challenges
Healthcare providers faced severe scheduling conflicts as many specialists operated in multiple hospitals and clinics. Patients often experienced long wait times or appointment cancellations due to double-bookings. Administrative staff struggled with the manual effort of coordinating doctor schedules and handling last-minute reschedules, leading to operational inefficiencies and frustrated patients. On top of this, the client grappled with outdated booking systems that didn’t integrate with EHRs, lacked real-time calendar synchronization, and offered poor visibility into doctors’ availability. Compliance with healthcare data privacy regulations like HIPAA added another layer of complexity in designing the solution.
Solution
Our team built a robust scheduling engine that syncs doctors' calendars in real-time across different hospital systems. Patients can browse available slots through a mobile app and web portal, while the system automatically detects and prevents booking conflicts. Integrated features include automated appointment reminders via SMS and email, waitlist management, and real-time calendar sharing with doctors and staff.
Benefits
The platform led to a 50% reduction in scheduling conflicts and improved patient satisfaction through smoother booking experiences. Hospitals reported higher appointment attendance rates and better utilization of specialist time. The administrative burden on staff decreased significantly, allowing them to focus more on patient care rather than manual coordination. Additionally, automated reminders reduced no-shows, and real-time synchronization enabled doctors to optimize their time across multiple locations. The client saw improved operational efficiency, better patient reviews, and scalable capabilities to onboard new hospitals and specialists, expanding their reach in the specialty healthcare segment.
Tech Stack
- React
- Node.js
- PostgreSQL
- AWS